TRAINING

Service Excellence

Closeup of a cute business woman with headset at workplace

Serving With Heart

The foundation in providing the best service for customers is by serving with the heart. Briefing for each customer service in providing excellent service to increase customer loyalty.

The right participant for this program:

  • Customer service officer
  • Service team leader
  • Service supervisor
5.2.Smart handling Complaint

Smart Handling Complaints

In a Smart way, a customer complaint can be a moment of truth to restore customer satisfaction and even loyalty.

The right participant for this program:

  • Service team leader
  • Service manager
  • Customer service professional

Building Service Culture

Excellent service should be a culture that is felt by your external and internal customers. Next Leader assists in the formation of behavior and the development of excellent service culture systems.

The right participant for this program:

  • Service team leader
  • Service manager level
  • Organizational leaders